FAQ

FAQ - Questions
1.	What is the Auto Shop Controller Online edition about?
2.	I'm using Auto Shop Controller software and I would like to also use your online edition. How do they work together?
3.	How much does instant live technical support cost?
4.	Where can I order reminder postcards?
5.	How is my data protected on the Auto Shop Controller Online edition?
6.	What are the Auto Shop Controller upgrade instructions?
7.	I forgot my account password. How do I retrieve it?
8.	Which files need to be backed up?
9.	How do I find a product?
10.	What happend to the lite and profesional versions of autoshop controller?
11.	What do youu mean by subscription based licensing?
12.	How do I contact you?

Answers

Our new Auto Shop Controller Online Edition application (a real web based solution) which synchronizes with your existing ASC Desktop Edition software. It gives you the ultimate flexibility to work on your ASC desktop software and/or to work from any internet connected computer. All the data remains synchronized between the desktop and the online edition. This product is being offered for free to users particiapting in a service agrement program. This allows users to slowly get adquainted with the next revolution of shop management software.

Within the 'Customize Auto Shop Controller' section, as seen below, it transparently keeps your Auto Shop Controller Desktop Edition and Online Edition in constant synchronization.

Our support program runs between $53.95 through $58.95 per month, with a six month commitment. After that, you can cancel any time. Virtually no hold times to speak with an English speaking support engineer. Unheard of in the support industry!

Our support program includes:
* Software upgrades to Auto Shop Controller Desktop Edition...including major releases
* Access to our Auto Shop Controller Online Edition
* Toll Free support with virtually no hold times.
* Discounts on service due reminder postcards
* Unlimted use of our VIN Validation Service
* Unlimted use of our Email Validation Service

You can order beautiful color postcards (four per page) directly from us @ 800-682-4075 or by using this site's shopping cart.

$ 139.95 for a pack of 500 color cards.
(We discontinued the less expensive black & white cards due to low demand)

All orders placed online are subject to free UPS Ground shipping within the continental USA.
All other orders will be assessed approprate shiping.

NY, NJ & CT businesses will be assesses sales tax.

Protecting critical data is our greatest priority. Before your data leaves your computer it is protected with 128-bit encryption (Encryption based upon your browser capabilities). This is the technology used by major financial institutions�. - banks, stock exchanges, brokerage houses and the like.

The Auto Shop Controller Upgrade Instructions:

� Screen resolution 1,024 X 768 or higher works best.
� An internet connection is "highly" recommended.

If you need assistance, please don�t hesitate to call. All software upgrades include thirty days of toll-free support.
We appreciate your business.

Install the CD-ROM you received from us. Follow the on screen instructions.

a) If you�re installing on a single user system, then select �Full installation�.

b) If you�re installing on a network, select �Full installation� on your server, then �Workstation only� on each l workstation.

It is strongly recommended that you perform this installation routine within the hours of operation of Computer Perfect so you get acquire immediate resolution if a question arises.

The Auto Shop Controller DOS Upgrade Instructions:

If you need assistance, please don�t hesitate to call. All software upgrades include toll-free general installation support.
We appreciate your business.

1) Install the CD-ROM you received from us. Follow the on screen instructions.

a) If you�re installing on a single user system, then select �Full installation�.

b) If you�re installing on a network, select �Full installation� on your server, then �Workstation only� on each workstation.

It is strongly recommended that you perform this installation routine within the hours of operation of Computer Perfect so you get acquire immediate resolution if a question arises.

If you like to import your data from AutoShop Controller for DOS, you must perform your "end of day/closeout" procedure in your DOS software. Then import your DOS data as follows: Within The AutoShop Controller for Windows, click Management, Import Auto DOS Data (as shown below)

Start to import your data one selection at a time:
1) Parts
2) Jobs
3) Custoemrs / Vehicles
Etc.

If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.

Be sure to backup every night!

It's a fact that all computers fail. It's just a matter of time before your computer fails. If you walked into work tomorrow and your system did not startup, the how would this effect your day and most of all your business? No customers, no service history, no record of who owes you money. Get the point. BACKUP YOUR SYSTEM!

For your reference, in most configurations, you should be backing up the following folder on your data server

Folder	Details
...\AutoData	This folder contains all of your data (customers, vehicles, service history, inventory, etc.)
...

You can exclude all files with an extension of 'CDX' but not required.
There are also sub-folders underneath the \AutoData folder which are not required to be backed up.

There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on 'Search' and type a search term related to what you are looking for and all corresponding results will be displayed.

10.

Approximately in January, 2009 we simply renamed the product to Auto Shop Controller from the Auto Shop Controller Lite Version and Auto Shop Controller Professional Version. The differences in the versions were not worth the marketing efforts.

11.

Like all software packages, you purchase the software for use in your business. All vendors give a period of time of free technical support�..usually thirty days. Afterwards you can purchase a technical support agreement with that manufacturer which usually ensures you have phone support and software upgrades which are usually included in their fee.

The Auto Shop Controller now offers subscription based pricing, which simply means you get to use our full suite of software/services consisting of, but not limited to:

Auto Shop Controller � Desktop Edition
Auto Shop Controller � Online Edition
Toll-Free technical support with zero hold times (Unheard of in the software support industry)
Unlimited use of our VIN Validation Service
Unlimited use of our Email Validation Service
ZIP Code database service (Canadian postal codes also included)
Discounts on service due postcard reminders

Zero dollars upfront. Simply install our desktop edition and run it free for thirty days, including all the additional benefits noted immediately above. After your initial thirty days you will be billed a flat rate of $ 53.95 (USD) per month for continued access to our suite of products/services. No upfront fees, all upgrades included..did we mention toll-free technical support with zero hold times? Never pay for an upgrade again....it's all included.

12.

Our contact information is provided on our Contact Page.

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